Conflict Resolution in the Workplace
Practical Techniques for Managers to Handle Workplace Conflict Confidently and Professionally
About This Course
This conflict resolution in the workplace course equips supervisors and managers with practical tools to identify, manage, and resolve workplace conflict effectively, turning difficult situations into positive, constructive outcomes. Workplace conflict costs UK businesses billions each year and drains management time, morale, and productivity.
Key Facts
Understand Workplace Conflict
Learn what conflict is, why it arises, and how it impacts morale, productivity, and business performance
Conflict Resolution Techniques
Explore practical strategies to resolve issues early and prevent escalation
Conflict Management Styles
Understand the five recognised conflict modes and when each should be used
Assertive Communication
Develop confident, respectful communication skills that help resolve disagreements constructively
Positive Outcomes from Conflict
Learn how effective conflict management can improve trust, collaboration, and innovation
What You'll Learn
- Understand what constitutes conflict in the workplace
- Identify common causes and early warning signs of conflict
- Apply proven conflict resolution techniques at different stages
- Use recognised conflict management styles effectively
- Communicate assertively while maintaining professional relationships
- Turn conflict into positive outcomes that strengthen teams
Who should take this course
- Build confidence in handling day to day disagreements within teams
- Reduce time spent dealing with conflict and improve team performance
- Gain essential people management skills early in your leadership journey
- Support consistent, fair approaches to conflict across teams
Why choose SkillFusion?
CPD Approved Professional Training
Recognised professional development
Instant Digital Certificate on Completion
Download proof of training straight away
Compliance Ready
Supports onboarding, refreshers, and audits
Mobile-Friendly, Self Paced Online Learning
Learn on any device, anywhere
Clear, Easy-to-Follow Online Training
Straightforward training designed for busy learners
Suitable for Individuals or Bulk Staff Training
Buy for one learner or manage teams
Course Content
Module 1 - The Causes and Symptoms of Conflict at Work
Understand what drives conflict and how it presents in the workplace.
Module 2 - Resolving Conflict
Explore structured approaches to resolving disagreements effectively.
Module 3 - The Five Conflict Modes
Learn the five recognised conflict management styles and their uses.
Module 4 - Using the Modes
Understand how and when to apply each conflict mode appropriately.
Module 5 - Assertiveness
Develop assertive communication skills to handle difficult situations.
Module 6 - Making Positive Outcomes
Turn conflict into opportunities for learning, trust, and collaboration.
Frequently Asked Questions
No. You can pause and resume the course at any time.
Yes. Bulk enrolment options are available for organisations.
Yes. Your CPD certified certificate is available immediately after passing the course.
Certificate
CPD Certified
Certificate
IIRSM Approved
Certificate
Institute of Hospitality Approved