Front Line Manager
Essential management skills for new and aspiring line managers
About This Course
This front line manager course supports employees stepping into supervisory or management roles by developing the core skills needed to lead teams effectively in the workplace. It addresses the responsibilities, challenges, and expectations that come with becoming a front line manager.
Key Facts
Manager Roles and Accountabilities
Understand the responsibilities and expectations of a front line manager
Managing and the Step Up into Mnagement
Learn how to transition confidently from team member to manager
Planning and Organisation
Develop skills to plan, prioritise, and manage time and resources effectively
Questioning, Listening and Leadership
Improve communication, leadership, and team engagement skills
Problem Solving and Conflict Resolution
Apply structured approaches to resolving problems and workplace conflict
What You'll Learn
- Understand the role and responsibilities of a front line manager
- Manage the transition from team member to manager effectively
- Plan, organise, and prioritise work and resources
- Communicate clearly through effective questioning and listening
- Lead and motivate teams with confidence
- Apply practical problem solving and conflict resolution techniques
- Identify your own ongoing development needs as a manager
Who should take this course
- Employees preparing for their first management role
- Those recently promoted into a supervisory or team leadership position
- Managers responsible for performance, delivery, and people management
- Support consistent management capability across teams
Why choose SkillFusion?
CPD Approved Professional Training
Recognised professional development
Instant Digital Certificate on Completion
Download proof of training straight away
Compliance Ready
Supports onboarding, refreshers, and audits
Mobile-Friendly, Self Paced Online Learning
Learn on any device, anywhere
Clear, Easy-to-Follow Online Training
Straightforward training designed for busy learners
Suitable for Individuals or Bulk Staff Training
Buy for one learner or manage teams
Course Content
Module 1 - Manager Roles and Accountabilities
Understand the responsibilities, expectation, and accountability of a front line manager.
Module 2 - Managing and the Step Up into Management
Explore the challenges of transitioning into management and how to adapt successfully.
Module 3 - Planning and Operation
Learn how to plan wok effectively, manage time, and organise resources to meet objectives.
Module 4 - Questioning, Listening and Leadership
Develop strong communication and leadership skills to support and guide your team.
Module 5 - Problem Solving and Conflict Resolution
Gain practical techniques to identify issues, solve problems, and manage conflict constructively.
Frequently Asked Questions
Yes. It is designed for new and aspiring managers with no prior management training.
Assessment is via a multiple choice test with a 70% pass mark. Learners can retake each module up to three times at no additional cost.
Yes. The course is fully online and mobile friendly, allowing learners to complete training on desktop, tablet, or mobile devices.